Shipping, Refund and Return Policy

 Shipping

  • Tio Pablo only ships to addresses within New Zealand and the prices shown are in New Zealand Dollar only.

  • Tio Pablo only provides free shipping for orders $15.

  • Order arrival depends on the time of order placed, product availability, and destination. Please contact us to track your order.

         

ON DELIVERY OF PRODUCTS:

  • Please check received goods against packing slip within 7 days of receiving.

 Refunds and Returns

  • Tio Pablo will refund an order if contacted within 7 days of purchase. Tio Pablo will not pay for the shipping costs of returning products.

  • Tio Pablo will refund or return or replace product/products and will pay for shipping costs only if the product/products turn out to be damaged.

  • Please contact us at info@tiopablo.co.nz to discuss any issues.